We treat our legal pages the way we treat everything else — clearly, honestly, and with nothing hidden. Below is every policy that governs how Humotron works, what you can expect from us, and what we do with your data. Each one opens with a plain-English summary before the detail.
Your raw biometric data never leaves your device. We work only with computed scores and the recommendations we build from them. We don't sell your data, we don't pass your health data to the shops we mention, and you can delete everything at any time. We're a wellness curation service — not a doctor, and not a clinic.
These policies apply to the Humotron website and the Humotron mobile app for iOS and Android. Where a rule differs between the two — most obviously around payment and refunds — we say so.
Your raw biometric stream stays on your device. With your explicit consent we read computed metrics (like sleep and HRV scores) to build your recommendations. We treat health data as sensitive, we don't sell anything, we don't share your health data with retailers, and you can delete your account from inside the app whenever you want.
Humotron is operated by Humotron Ltd ("we", "us", "our"), a company registered in England & Wales, company number 17494452, registered office 46 Emmeline Avenue, Swanscombe, United Kingdom, DA10 1EA. We are the data controller for the personal data described here.
For anything about your data or this policy, contact privacy@humotron.com. We are registered with the Information Commissioner’s Office (ICO); our registration number is ZC176453.
| Category | What it includes | Where it comes from |
|---|---|---|
| Wearable metrics | Computed scores derived from your device — sleep, heart rate, HRV, recovery, activity, strain and similar. Not your raw stream. | Your wearable provider's API, read-only, with your consent |
| Calendar context | Meeting times, durations and density, used to understand work-related stress patterns. Meeting titles are read so we can show you which events relate to a pattern. We do not store attendee names or email addresses. | Your calendar provider, read-only, with your consent |
| Location & weather | Your approximate location, used solely to retrieve local weather conditions for the same period as your biometrics. | Your device, with your consent |
| Lab reports you upload | Data points extracted from reports you choose to upload. The original file is deleted once parsed — we keep the extracted values only. | You |
| Information you give us | Email address, goals you set, assessment answers, and anything you send us in support messages or chat. | You |
| Payment information | For website purchases we use a third-party processor and receive confirmation plus limited details — we never see or store your full card number. For in-app purchases, payment is handled entirely by Apple or Google and we receive only confirmation. | Payment processor / app store |
| Technical & usage data | IP address, device/browser type, app version, crash diagnostics, and how you use the service. | Cookies and analytics — see the Cookie Policy |
Data about your body is special category data under Article 9 of the UK GDPR. Our lawful condition for processing it is your explicit consent, which you give when you connect a source and unlock a reading.
You can withdraw that consent at any time — disconnect a source, or delete your account from inside the app. Withdrawing consent doesn't affect processing we already carried out lawfully, and once your data is deleted we can no longer generate or update your reading.
| Why we use it | Lawful basis (UK GDPR) |
|---|---|
| To generate and deliver the reading you asked for | Performance of a contract with you |
| To process health-related metrics | Your explicit consent (Art. 9) |
| To read calendar and location context | Your consent, given separately per source |
| To provide the Tron assistant | Your explicit consent, given before your first message |
| To arrange and deliver an expert session you book | Performance of a contract with you |
| To take payment and keep financial records | Contract and legal obligation |
| To keep the service secure and prevent fraud | Our legitimate interests |
| To improve the service using aggregated, de-identified data | Our legitimate interests |
| To send you marketing, if you opt in | Your consent |
This is central to how we protect you. Your raw biometric stream is processed into scores on your side; the engine ranks recommendations against those scores. We do not receive or store the raw, continuous stream from your device, and we never send your health data to the retailers or brands we mention. It's the same design we license to business partners — which is precisely why they never see a heartbeat either.
When you connect a work calendar, some of what's in it concerns other people who haven't agreed to anything with us. We take that seriously and limit what we hold:
If you'd rather we didn't read titles at all, don't connect your calendar — the rest of the service works without it.
We collect your approximate location periodically and use it to look up local weather for the same period as your biometrics, so we can show you how conditions relate to your recovery. We send only coordinates to the weather provider — no name, no account, no identifier of any kind. The weather result is stored against your record; your location history is retained for as long as your account stays active, or until you disconnect location access.
Tron lets you ask questions about your own data. To answer, relevant metrics are sent to our AI provider, who processes them on our instructions as a sub-processor.
If you'd prefer not to use Tron, simply don't — nothing is sent unless you send a message.
We never sell your personal data. We share it only where necessary, with:
A current list of our sub-processors is available on request from privacy@humotron.com.
Humotron is offered to users in the UK and EU, and we aim to keep processing within the UK and EU (our hosting runs in DigitalOcean's London region). Some providers we rely on — for example SendGrid (email), Google Analytics and our AI provider — may process limited data outside the UK, including in the US. Where that happens, we rely on appropriate safeguards: a UK adequacy decision, the UK International Data Transfer Agreement, or equivalent standard contractual clauses.
You can delete your account and data from inside the app at any time, or by emailing privacy@humotron.com. Deletion is permanent.
Under UK data protection law you have the right to: access your data; ask us to correct or erase it; restrict or object to processing; request portability; and withdraw consent at any time. To exercise any of these, email privacy@humotron.com — it's free, and we'll respond within one month.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113 — though we'd appreciate the chance to put things right first.
We use encryption in transit and at rest, strict access controls, and the split-data design that keeps your raw stream off our systems entirely. No system is ever completely secure, but we take security seriously and review it regularly. If a breach affects your rights, we'll notify you and the ICO as the law requires.
Your recommendations are generated automatically from your scores. They are information and curation, not decisions with legal or similarly significant effects, and they are not a substitute for professional advice. You can question any recommendation via Tron or by contacting us.
Humotron is for adults. It is not intended for anyone under 18, and we don't knowingly collect data from under-18s. If you believe a child has given us data, tell us and we'll delete it.
We'll update this page when our practices change and revise the "last updated" date. For material changes we'll take reasonable steps to tell you, for example by email or an in-product notice.
We use the cookies we need to run the site, and — only if you allow them — a few to understand how it's used. You can accept, reject, or change your mind whenever you like.
Cookies are small text files a site stores on your device. They let a site remember your actions and preferences, and help us understand how the site is used. Some are essential; others are optional and only set with your consent.
| Type | What they do | Consent |
|---|---|---|
| Strictly necessary | Make the site work — security, load balancing, remembering your cookie choices, and completing payment. | Always on (no consent needed) |
| Functional | Remember preferences so the experience is smoother. | Optional |
| Analytics / performance | Tell us, in aggregate, which pages are used so we can improve them. | Optional |
We do not use cookies to build advertising profiles of you.
The app doesn't use cookies, but it does use similar technologies — device identifiers for crash reporting and analytics. You can control these through your device's privacy settings, and through the tracking permission prompt on iOS.
When you first visit, our banner lets you accept or reject optional cookies. You can change your choice at any time from the cookie settings link, and you can block or delete cookies in your browser settings — though strictly necessary cookies are needed for the site to function.
Some cookies are set by the providers we use for payment and analytics Stripe (payments) and Google Analytics. Their use of data is governed by their own privacy notices.
We'll update this policy if our use of cookies changes, and revise the date above.
Humotron reads the tracker you already own and gives you a shortlist of things that may fit your data, with reasons. It's information and curation — not medical advice, and not a shop. You can buy a one-time reading, a recurring reading, or a session with a lifestyle consultant. Because digital readings are delivered instantly, there are no change-of-mind refunds — but we always put it right if something goes wrong. We're responsible for the service we provide; you're responsible for the choices you make from it.
These terms are between you and Humotron Ltd (company no. 17494452), which operates Humotron. Please read them alongside our Privacy Policy, Medical Disclaimer, Refunds & Cancellations, and Acceptable Use policies, which all form part of this agreement.
You must be 18 or over and able to enter a contract. If you connect a device or calendar, you confirm it's yours (or that you have permission to connect it and share its data).
You authorise read-only connections to your wearable, calendar and location. You can revoke any of them at any time. You're responsible for keeping your own provider accounts secure.
| What | How it works | Where |
|---|---|---|
| One-time reading | A single reading generated from your data and delivered immediately. No recurring charge. | Website and app |
| Recurring reading | A reading refreshed over a 6-month period. This renews automatically unless you cancel — see §07. | Website and app |
| Expert session | A live video session with a lifestyle consultant. | App |
| Deep Scan | Lab testing supplied by a partner laboratory, bought through us. | App |
| Free recommendations | Habits, protocols and recipe bundles. Nothing to buy, ever — and we rank these above anything that costs money. | Website and app |
Prices may differ between the website and the app. The price shown at the point of purchase is the price that applies.
On the website: payment is handled by our processor. Prices are in GBP and include VAT (VAT no. 391473380).
In the app: payment is handled entirely by Apple or Google under their own terms. We never see your payment details, and refunds for app purchases are governed by their policies, not ours — see Refunds & Cancellations.
The recurring reading runs for 6 months and renews automatically at the end of each period unless cancelled. We'll remind you before each renewal.
Your reading is digital content generated and delivered immediately after payment. By purchasing and asking us to start straight away, you expressly consent to immediate performance and acknowledge that you lose the 14-day right to cancel under the Consumer Contracts Regulations 2013 once delivery has begun. See Refunds & Cancellations for the full detail and the exceptions where we always put things right.
This does not apply to physical goods (our devices) or to Deep Scan kits, which carry their own cancellation rights.
When we point you to a third-party product, your dealings are with that third party, on their terms, and we don't receive commission for referrals. Expert sessions and Deep Scan work differently and have their own policies — read those.
Your data is yours. You grant us the permissions we need to process it to provide the service, as described in the Privacy Policy. Anything you send us (feedback, messages) may be used to operate and improve the service.
The Humotron name and logo, the recommendation engine, and the content on this site and in the app are owned by Humotron Ltd or our licensors. We give you a personal, limited, non-transferable licence to use the service for your own wellness. You may not copy, resell, scrape or reverse-engineer it — see Acceptable Use.
We work to keep Humotron available and accurate, but we provide it "as is" and "as available". We may change, suspend or withdraw features, and we don't guarantee the service will be uninterrupted or error-free.
Subject to that: we're not liable for indirect or consequential loss, or for decisions you make based on recommendations (which is why we tell you to seek professional advice). Our total liability to you is limited to the greater of the amount you paid us in the previous 12 months or £100.
You can stop using Humotron and delete your data at any time from inside the app. We may suspend or end your access if you breach these terms or the Acceptable Use policy.
We may update these terms; the version that applies to a purchase is the one in force when you buy. We'll revise the date above and, for material changes, take reasonable steps to notify you.
These terms are governed by the laws of England & Wales, and the courts of England & Wales have jurisdiction — though if you live elsewhere in the UK you may bring proceedings in your local courts. If you are a consumer in the EU, you keep the mandatory consumer protections of your country of residence, and the EU GDPR applies to our handling of your data alongside the UK GDPR.
Everything Humotron produces is general information based on data from consumer wearables and context you connect. It is not personalised medical advice, and it does not diagnose, treat, cure or prevent any condition.
Consumer devices can be inaccurate or incomplete. Recommendations built on that data may be too. Treat them as prompts to look into something — not as findings.
Our Deep Dives pair two sources — for example your recovery against local temperature, or against your meeting load — and show where they move together. A relationship in your data does not prove one thing caused the other. They are a starting point for your own judgement, not a conclusion.
Where we mention a supplement or a dose range, that information is drawn from published sources and reviewed by a qualified nutrition professional. It remains general information. Supplements can interact with medication and are not suitable for everyone. Speak to a pharmacist or doctor before starting anything, especially if you are pregnant or breastfeeding, have a medical condition, or take prescribed medication.
Tron is an AI assistant. It can be wrong, and it does not know your full medical history. It is not a clinician and its answers are not medical advice. Treat what it says as a prompt to look further, not an answer to rely on.
Our consultants provide lifestyle guidance only — not clinical advice. Laboratory testing is supplied by an independent partner responsible for its own results and reporting. Using Humotron does not create a doctor-patient or clinical relationship with us.
Humotron is not for urgent or emergency use. If you think you may have a medical emergency, call your local emergency number (999 in the UK, 112 in the EU) or go to your nearest emergency department immediately.
You book and pay through us, and we arrange a session with a lifestyle consultant we've trained and onboarded. They are not clinicians and do not give medical advice. Before the session you choose exactly which signals they can see, and their access expires shortly afterwards. You can reschedule up to 24 hours beforehand.
You book and pay Humotron. We arrange for a consultant from our network to deliver the session. That means we are responsible to you for the service, subject to the limits in our Terms — we are not merely making an introduction.
Consultants are independent contractors, not our employees. We select, train and onboard them, and they work to a defined scope set out below.
If something in your data concerns a consultant, they will tell you to see a qualified healthcare professional. That is the right outcome, not a failure of the session.
Before every session you approve exactly which signals the consultant can view. Some are required for the consultation to be possible at all, and these are marked clearly; everything else is your choice.
Because sessions are booked for a specific time, the 14-day cancellation right does not apply once the session has taken place with your consent.
Expert sessions are not recorded by default. We do not permit recording by either party unless explicit consent is captured from all participants at the start of the session.
Deep Scan is designed, run and reported by an accredited partner laboratory, not by us — we're the marketplace you buy it through and the place your results land so they can enrich your reading. Your results are treated as sensitive personal data and are never used to diagnose you — discuss them with a qualified healthcare professional. Before the kit ships you may cancel for a full refund; once a sample has been collected and sent, the kit can't be returned for hygiene reasons, but we'll replace or refund a kit that arrives damaged or a sample that fails.
We are a platform connecting you to accredited lab partners. We do not process samples or generate results.
We do not currently sell our own hardware devices. If and when we do, this section will describe warranty terms, return windows, and any regulatory compliance specific to devices sold in the UK and EU.
Your reading is created and delivered the moment you pay, so we don't offer change-of-mind refunds once it's generated — and you agree to that at checkout. A recurring reading renews automatically every 6 months until you cancel. But if something goes wrong on our end — it doesn't deliver, it's faulty, or you're charged incorrectly — we will always fix it or refund you. Your legal rights are unaffected.
A reading is a digital product, generated on demand from your data and delivered immediately. You're paying for the matching and reasoning only — not for any product, supplement, device, consultation or test we point you to, which you buy separately from the relevant provider.
Because we start generating and delivering your reading straight away, at checkout you consent to immediate performance and acknowledge that you lose the 14-day cancellation right under the Consumer Contracts Regulations 2013 once delivery has begun. This doesn't apply to physical goods (our devices) or Deep Scan kits, which carry their own cancellation rights.
A recurring reading runs for an initial 6-month term and renews automatically for successive 6-month terms at the then-current price, unless you cancel before the renewal date. We'll send a reminder ahead of each renewal charge.
Once your reading has been generated and delivered, we don't refund it simply because you've changed your mind or didn't act on it. This is why we let you preview examples and see a full sample reading before you pay.
We'll fix the problem or refund you if:
These reflect your rights under the Consumer Rights Act 2015, which we don't limit. If a digital product isn't of satisfactory quality, fit for purpose, or as described, you're entitled to a repair, replacement or refund. Purchases made through the App Store or Google Play are refunded under Apple's or Google's own refund policies — request those directly through their platforms.
Expert sessions may be rescheduled up to 24 hours before at no cost; see the Terms of Service for the full detail. Deep Scan kits can be cancelled for a full refund before they ship; once a sample has been collected and sent, the kit can't be returned for hygiene reasons, but we'll replace or refund a kit that arrives damaged or a sample that fails.
Free recommendations cost nothing, so there's nothing to refund.
If something's wrong, email support@humotron.com with your order details and what happened. We aim to reply within 3 working days and to resolve genuine issues quickly and fairly. Please talk to us before raising a chargeback — it's almost always faster.
Use Humotron for yourself, lawfully, and don't attack, copy or abuse the service.
We may suspend or end your access, remove content, and where necessary report unlawful activity to the authorities.
Spotted a security issue or misuse? Tell us at security@humotron.com and we'll look into it.
| Legal entity | Humotron Ltd |
| Company number | 17494452 |
| Registered in | England & Wales |
| Registered office | 46 Emmeline Avenue, Swanscombe, United Kingdom, DA10 1EA |
| VAT number | 391473380 |
| ICO registration | ZC176453 |
| Trademark | Humotron® — UK registered trade mark no. UK00004179136 (registered 20 June 2025) |
Tell us first and we'll do our best to resolve it. For data matters you can also contact the ICO (ico.org.uk). Your statutory rights are always unaffected.