We treat our legal pages the way we treat everything else — clearly, honestly, and with nothing hidden. Below is every policy that governs how Humotron works, what you can expect from us, and what we do with your data. Each one opens with a plain-English summary before the detail.
Your raw biometric data never leaves your device. We work only with computed scores and the recommendations we build from them. We don't sell your data, we don't pass your health data to the shops we mention, and you can delete everything at any time. We're a wellness curation service — not a doctor, and not a clinic.
This means your data is processed outside India, primarily in the United Kingdom and European Union. We say more about that in the Privacy Notice.
Separate editions apply in the UK & EU and the United States. The edition that governs a purchase is determined by your billing address.
Your raw biometric stream stays on your device. With your consent we read computed metrics to build your recommendations. We don't sell anything, we don't share your health data with retailers, and you can withdraw consent or delete your account from inside the app whenever you want — as easily as you gave it.
| Data Fiduciary | Humotron Ltd |
| Registered | England & Wales, company no. 17494452 |
| Registered office | 46 Emmeline Avenue, Swanscombe, United Kingdom, DA10 1EA |
| Contact for data questions | privacy@humotron.com |
| Grievance Officer | Chinmay Bhatt · grievance@humotron.com |
This is the itemised description the DPDP Act requires. We process each item only for the purpose stated beside it.
| Personal data | Purpose |
|---|---|
| Computed wearable metrics — sleep, heart rate, HRV, recovery, activity scores. Not your raw stream. | To generate the reading and recommendations you asked for |
| Calendar information — meeting times, durations, density, and meeting titles | To show you how your working pattern relates to your recovery |
| Approximate location | To fetch local weather for the same period as your biometrics |
| Lab report data points you upload | To enrich your reading with biomarker context |
| Name and email address | To create and operate your account, and to contact you about it |
| Goals and assessment answers | To tune recommendations to what you're trying to achieve |
| Purchase records | To take payment and meet tax and accounting obligations |
| Device and usage data — IP address, device type, app version, crash diagnostics | To keep the service secure, working and improving |
We do not process your full card details. Payment is handled by our payment partner or by the app store you bought through.
We process your personal data on the basis of your consent, which you give when you create an account, connect a source, and unlock a reading. Your consent is:
If you withdraw consent, we stop processing and delete the affected data, unless law requires us to keep it. Withdrawal doesn't affect processing that already lawfully happened, and once your data is gone we can no longer generate or update your reading.
Your raw biometric stream is processed into scores on your side; our engine ranks recommendations against those scores. We do not receive or store the continuous raw stream from your device, and we never share your health data with the retailers or brands we mention.
Some of what's in your calendar concerns other people who haven't agreed to anything with us. We limit what we hold: meeting titles are stored encrypted, shown only to you, and never sent outside our systems. We do not store attendee names or email addresses. Only derived measures — count, duration, density — feed the engine. If you'd rather we didn't read titles at all, don't connect your calendar; the rest works without it.
Tron lets you ask questions about your own data. To answer, relevant metrics are sent to a third-party AI provider, who processes them on our instructions as a Data Processor. We ask for your consent before your first message. Direct identifiers are removed first; calendar titles and lab report contents are never sent. Under our arrangement, your data is not used to train their models.
We engage Data Processors under contract, who may process your data only on our instructions — hosting, payments, email delivery, AI processing, analytics and crash reporting.
We also share data with a consultant you book (only the signals you approve), a partner laboratory if you buy a Deep Scan, and Apple or Google for in-app purchases. A current list of processors is available from privacy@humotron.com.
Because we operate from the United Kingdom, your personal data is transferred to and processed outside India — primarily in the UK and EU, and by processors in other countries.
The DPDP Act permits such transfers except to territories the Central Government restricts by notification. We monitor those notifications and will comply with any restriction that applies. Wherever your data goes, our contractual protections travel with it.
We erase personal data once its purpose is served, unless retention is required by law.
We use encryption in transit and at rest, access controls, logging, and the split-data design that keeps your raw stream off our systems.
Humotron is for adults 18 and over. We do not knowingly process the data of children. We do not undertake tracking, behavioural monitoring or targeted advertising directed at children.
We'll update this notice when our practices change and revise the effective date. Where a change requires fresh consent, we will ask for it rather than assume it.
You can ask us what we hold, get a summary, have it corrected or erased, and nominate someone to act for you if you can't. Email privacy@humotron.com — it's free, and we'll respond within 30 days. Deleting your account from inside the app is the fastest route of all.
| Right | What it means |
|---|---|
| Access | Get a summary of the personal data we process about you, what we're doing with it, and the identities of others we've shared it with. |
| Correction & completion | Have inaccurate or misleading data corrected, incomplete data completed, and data updated. |
| Erasure | Have your personal data deleted, unless law requires us to keep it. |
| Withdraw consent | Withdraw at any time, as easily as you gave it. We stop processing and erase. |
| Grievance redressal | Raise a complaint with our Grievance Officer, with a defined response timeline. See the Grievance Redressal policy. |
| Nomination | Nominate another person to exercise your rights on your behalf if you die or become incapable of doing so. |
We'll respond within 30 days. It's free. We may ask you to verify your identity first — usually by confirming control of the account email — because acting on an unverified request would put you at risk.
The DPDP Act is unusual in also placing duties on you. We'd rather tell you than let you discover them:
The Act provides for a penalty where these duties are breached. We mention it for completeness, not as a threat — genuine complaints are always welcome.
Please raise it with our Grievance Officer first — see the next policy. If you remain unsatisfied after exhausting that route, you may approach the Data Protection Board of India for data protection matters, or the appropriate Consumer Commission for consumer matters.
To help us resolve it quickly, tell us: the email address on your account, what happened and when, any order or transaction reference, and what outcome you're looking for. A screenshot helps if there's something to see.
| Stage | Timeline |
|---|---|
| We acknowledge your grievance and give it a reference | Within 48 hours |
| We investigate and keep you updated | Ongoing |
| We give you our decision and reasons | Within one month |
If you're not satisfied with our response, you may approach:
Your right to approach these forums is not affected by anything in our Terms.
We use the cookies we need to run the site, and — only if you allow them — a few to understand how it's used. We do not use cookies for advertising.
| Type | What they do | Consent |
|---|---|---|
| Strictly necessary | Security, load balancing, remembering your choices, completing payment. | Always on |
| Functional | Remember preferences for a smoother experience. | Optional |
| Analytics | Tell us in aggregate which pages are used, so we can improve them. | Optional |
| Advertising | None. We don't run advertising cookies or build ad profiles. | N/A |
The app doesn't use cookies, but uses device identifiers for crash reporting and analytics. Control these through your device privacy settings.
Our banner lets you accept or reject optional cookies, and you can change your mind at any time from cookie settings. You can also block or delete cookies in your browser, though necessary cookies are needed for the site to work.
Humotron reads the tracker you already own and gives you a shortlist of things that may fit your data, with reasons. It's information and curation — not medical advice, and not a shop. Because readings are delivered instantly, there are no change-of-mind refunds — but we always put it right if something goes wrong on our side.
These terms are between you and Humotron Ltd, a company registered in England & Wales that operates Humotron. Read them alongside our Privacy Notice, Health & Supplement Disclaimer, Payments & Cancellation, and Acceptable Use policies, which form part of this agreement.
You must be 18 or over and competent to contract under the Indian Contract Act, 1872. If you connect a device or calendar, you confirm it's yours or that you have permission.
| What | How it works | Where |
|---|---|---|
| One-time reading | A single reading delivered immediately. No recurring charge. | Website and app |
| Recurring reading | A reading refreshed over a 6-month period. Availability and renewal mechanics in India depend on your payment method — see Payments & Cancellation. | [CONFIRM AVAILABILITY] |
| Expert session | A live video session with a lifestyle consultant. | App |
| Deep Scan | Lab testing supplied by a partner laboratory. | App |
| Free recommendations | Habits, protocols and recipe bundles. Nothing to buy. | Website and app |
Prices are shown in Indian Rupees (₹) and are inclusive of GST where applicable. The price shown at purchase is the price that applies.
Your reading is digital content generated and delivered immediately after payment. By purchasing, you ask us to begin performance straight away. This is why one-time readings are not refundable for a change of mind — and why we let you see a full sample reading before you pay.
When we point you to a third-party product, your dealings are with that third party, on their terms, and we don't receive commission for referrals. Expert sessions and Deep Scan work differently and have their own policies — read those.
Your data is yours. You grant us the permissions we need to process it to provide the service, as described in the Privacy Notice.
The Humotron name and logo, the recommendation engine, and our content are owned by Humotron Ltd or our licensors. We grant you a personal, limited, non-transferable licence for your own wellness use. You may not copy, resell, scrape or reverse-engineer it.
We work to keep Humotron available and accurate, but provide it "as is" and "as available". We may change, suspend or withdraw features, and we don't guarantee uninterrupted or error-free service.
Subject to that: we're not liable for indirect or consequential loss, or for decisions you make based on recommendations. Our total liability is limited to the greater of the amount you paid us in the previous 12 months or ₹10,000.
You can stop using Humotron and delete your data at any time from inside the app. We may suspend or end your access if you breach these terms or the Acceptable Use policy.
These terms are governed by the laws of England & Wales.
Nobody at Humotron practises medicine. Our consultants are not Registered Medical Practitioners and do not provide teleconsultation, diagnosis, prescription or treatment. Nothing in the app is a prescription, and nothing here should be read as the practice of medicine under Indian law.
If you need medical care, consult a Registered Medical Practitioner. If you need a diagnosis or a prescription, only an RMP can give you one.
Where we mention a supplement or a dose range, that information is drawn from published sources and reviewed by a qualified nutrition professional. It remains general information. Supplements can interact with medication and are not suitable for everyone.
Consult a Registered Medical Practitioner or a qualified pharmacist before starting anything, especially if you are pregnant or breastfeeding, have a medical condition, or take prescribed medication. Check that any product you buy carries the appropriate FSSAI licence and labelling.
Everything Humotron produces is general information based on consumer wearable data and context you connect. It does not diagnose, treat, cure or prevent any condition, and using Humotron does not create a doctor-patient relationship.
Consumer devices can be inaccurate or incomplete, and recommendations built on that data may be too. Treat them as prompts to look into something — not as findings.
Our Deep Dives pair two sources — your recovery against local temperature, say, or against your meeting load — and show where they move together. A relationship in your data does not prove one caused the other.
Tron is an AI assistant. It can be wrong, doesn't know your medical history, is not a clinician, and its answers are not medical advice.
Humotron is not for urgent or emergency use. If you think you may have a medical emergency, call 112, call 108 for an ambulance, or go to your nearest hospital immediately.
You book and pay through us, and we arrange a session with a lifestyle consultant we've trained and onboarded. They are not Registered Medical Practitioners and this is not a teleconsultation. Before the session you choose exactly which signals they can see, and access expires shortly afterwards.
You book and pay Humotron, and we arrange for a consultant from our network to deliver the session. We are responsible to you for the service, subject to the limits in our Terms. Consultants are independent contractors, not our employees; we select, train and onboard them, and they work to the scope below.
If something in your data concerns a consultant, they will tell you to see a Registered Medical Practitioner. That is the right outcome, not a failure of the session.
Expert sessions are not recorded by default. We do not permit recording by either party unless explicit consent is captured from all participants at the start of the session.
Deep Scan is designed, run and reported by a partner laboratory, not by us — we're the marketplace you buy it through. We partner only with laboratories holding appropriate accreditation, including NABL accreditation and any required state licensure. Your results are added to your profile to enrich your reading, and are never used to diagnose you — discuss them with a Registered Medical Practitioner.
We are a platform connecting you to accredited lab partners. We do not process samples or generate results.
We do not currently sell our own hardware devices. If and when we do, this section will describe warranty terms, return windows, and any regulatory compliance specific to devices sold in India.
A one-time reading is a single purchase with no recurring charge, priced in ₹ (INR) inclusive of GST where applicable. Because delivery is immediate, there are no change-of-mind refunds — but we always put it right if something goes wrong on our side.
A reading is a digital product generated on demand from your connected data. You're paying for the matching and reasoning only — not for any supplement, device, consultation or lab test we point you to, which is bought separately from the relevant provider.
Prices are shown in Indian Rupees and are inclusive of GST where applicable. The price shown at the point of purchase is the price that applies. A tax invoice is available on request.
Because your reading is generated and delivered immediately after payment, we don't offer refunds for a change of mind once it has been delivered. This is why we let you see a full sample reading before you pay.
We'll fix the problem or refund you if:
These reflect your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which we don't limit. Refunds are made to the original payment method within a reasonable time.
Expert sessions may be rescheduled up to 24 hours before at no cost; see the Terms of Service for the full detail. Deep Scan kits can be cancelled for a full refund before they ship; once a sample has been collected and sent, the kit can't be returned for hygiene reasons, but we'll replace or refund a kit that arrives damaged or a sample that fails.
If something's wrong, email support@humotron.com with your order details and what happened. We aim to reply within 3 business days. If you remain unsatisfied, you may raise it with our Grievance Officer — see Company & Contact.
Use Humotron for yourself, lawfully, and don't attack, copy or abuse the service.
We may suspend or end your access, remove content, and where necessary report unlawful activity to the authorities.
Spotted a security issue or misuse? Tell us at security@humotron.com, or raise it with our Grievance Officer — see Company & Contact — and we'll look into it.
| Legal entity | Humotron Ltd |
| Company number | 17494452 |
| Registered in | England & Wales |
| Registered office | 46 Emmeline Avenue, Swanscombe, United Kingdom, DA10 1EA |
| Trademark | Humotron® — UK registered trade mark no. UK00004179136 |
Humotron Ltd is a UK company; it does not currently have an Indian subsidiary or office. We serve Indian customers directly from the UK, as described in our Privacy Notice.
If you're not satisfied with our response, you may approach the Data Protection Board of India for personal data matters under the DPDP Act, the National Consumer Helpline (1915, or consumerhelpline.gov.in) for consumer matters, or the appropriate Consumer Disputes Redressal Commission. Your right to approach these forums is not affected by anything in our Terms.