We treat our legal pages the way we treat everything else — clearly, honestly, and with nothing hidden. Below is every policy that governs how Humotron works, what you can expect from us, and what we do with your data. Each one opens with a plain-English summary before the detail.
Your raw biometric data never leaves your device. We work only with computed scores and the recommendations we build from them. We do not sell or share your personal information, we don't pass your health data to the stores we mention, and you can delete everything at any time. We're a wellness curation service — not a doctor, and not a clinic.
This is the United States edition, for people using Humotron in the US. Separate editions apply in the UK & EU and India. Which edition applies to a purchase is determined by the billing address you use.
Your raw biometric stream stays on your device. With your consent we read computed metrics to build your recommendations. We treat health data as sensitive, we do not sell or share it, we don't disclose it to retailers, and you can delete your account from inside the app whenever you want.
Humotron is operated by Humotron Ltd, a company registered in England & Wales (no. 17494452), registered office 46 Emmeline Avenue, Swanscombe, United Kingdom, DA10 1EA. We are the business responsible for the personal information described here.
Contact us about privacy at privacy@humotron.com.
| Category | What it includes | Source |
|---|---|---|
| Health & fitness data (sensitive) | Computed scores from your wearable — sleep, heart rate, HRV, recovery, activity. Not your raw stream. | Your wearable provider, read-only, with consent |
| Geolocation (sensitive) | Your approximate location, used only to retrieve local weather for the same period as your biometrics. | Your device, with consent |
| Lab results you upload (sensitive) | Data points extracted from reports you upload. The original file is deleted after parsing. | You |
| Identifiers & contact info | Name, email address, account and device identifiers. | You, and your device |
| Commercial information | What you purchased and when. We never receive your full card number. | Payment processor / app store |
| Internet activity | IP address, device and browser type, app version, crash diagnostics, and how you use the service. | Cookies and analytics |
Health data, precise geolocation and lab results are sensitive personal information under several state laws. We ask for your affirmative opt-in consent before collecting any of it, and:
We will not use your information for a materially different purpose without telling you first.
We disclose personal information only for business purposes, to:
Your raw biometric stream is processed into scores on your side; our engine ranks recommendations against those scores. We do not receive or store the continuous raw stream from your device, and we never disclose your health data to the retailers or brands we mention.
Tron lets you ask questions about your own data. To answer, relevant metrics are sent to a third-party AI provider, acting as our service provider. We ask for your consent before your first message. Direct identifiers are removed first; calendar titles and lab report contents are never sent. Under our arrangement, your data is not used to train their models.
We use encryption in transit and at rest, access controls, and the split-data design that keeps your raw stream off our systems. No system is completely secure, but we take this seriously and review it regularly.
Humotron is for adults 18 and over. We do not knowingly collect information from anyone under 18, and we do not knowingly sell or share the information of anyone under 16 — which is moot, since we don't sell or share at all.
We'll update this notice when our practices change and revise the effective date. For material changes we'll take reasonable steps to notify you.
Wherever you live in the US, you can ask us what we hold, get a copy, correct it, or delete it — free, and without being treated differently for asking. Since we don't sell or share your data, there's nothing to opt out of, but you can withdraw consent for sensitive data at any time.
| Right | What it means |
|---|---|
| Know / Access | Ask what categories and specific pieces of personal information we've collected, where from, why, and who we disclosed it to. |
| Copy / Portability | Get a copy of your data in a portable, machine-readable format. |
| Correct | Ask us to fix inaccurate personal information. |
| Delete | Ask us to delete your personal information, subject to legal retention requirements. |
| Limit sensitive use | Withdraw consent for health, location or lab data. We'll stop processing it. |
| Opt out of sale/share | Available in principle — but we don't sell or share, so there is nothing to opt out of. |
| No retaliation | We will not deny service, charge you differently, or give you a worse experience for exercising any right. |
| Appeal | If we decline a request, you can appeal — see §04. |
We'll confirm within 10 business days and respond within 45 days, extendable once by a further 45 days if we tell you why. It's free, unless requests are excessive or repetitive.
Verification: to protect you, we'll verify your identity before acting — usually by confirming control of the account email. For sensitive requests we may ask for more.
Authorized agents: you can use an agent, who must provide written proof of authority. We may still verify with you directly.
We honor Global Privacy Control (GPC) and similar browser signals. Since we don't sell or share personal information, receiving one changes nothing about what we do — but we honor it regardless.
If we decline your request, we'll tell you why and how to appeal. To appeal, reply to our decision or email privacy@humotron.com with "Appeal" in the subject. We'll respond within 45 days. If we deny the appeal, you may contact your state Attorney General.
We use the cookies we need to run the site, and — only with your permission — a few to understand how it's used. We do not use cookies for advertising or cross-site tracking.
| Type | What they do | Consent |
|---|---|---|
| Strictly necessary | Security, load balancing, remembering your choices, completing payment. | Always on |
| Functional | Remember preferences for a smoother experience. | Optional |
| Analytics | Tell us in aggregate which pages are used, so we can improve them. | Optional |
| Advertising | None. We don't run advertising cookies or build ad profiles. | N/A |
The app doesn't use cookies, but uses device identifiers for crash reporting and analytics. Control these through your device privacy settings. We do not track you across other companies' apps and websites, which is why we don't ask for tracking permission.
Our banner lets you accept or reject optional cookies, and you can change your mind at any time from cookie settings. We honor Global Privacy Control. You can also block or delete cookies in your browser, though necessary cookies are needed for the site to work.
Humotron reads the tracker you already own and gives you a shortlist of things that may fit your data, with reasons. It's information and curation — not medical advice, and not a store. You can buy a one-time reading, a recurring reading, or a session with a lifestyle consultant. We're responsible for the service we provide; you're responsible for the choices you make from it.
These terms are between you and Humotron Ltd, which operates Humotron. Read them alongside our Privacy Notice, Health & Supplement Disclaimer, Billing & Cancellation, and Acceptable Use policies, which form part of this agreement.
You must be 18 or over and able to enter a contract. You must not be a resident of Washington State or Nevada. If you connect a device or calendar, you confirm it's yours or that you have permission.
| What | How it works | Where |
|---|---|---|
| One-time reading | A single reading delivered immediately. No recurring charge. | Website and app |
| Recurring reading | A reading refreshed over a 6-month period, which renews automatically until cancelled. See Billing & Cancellation. | Website and app |
| Expert session | A live video session with a lifestyle consultant. | App |
| Deep Scan | Lab testing supplied by a partner laboratory. | App |
| Free recommendations | Habits, protocols and recipe bundles. Nothing to buy. | Website and app |
Prices are in US dollars and may differ between website and app. The price shown at purchase applies. You are responsible for any applicable sales tax.
On the website: payment is handled by our payment processor. In the app: payment is handled by Apple or Google under their terms, and refunds follow their policies.
Your data is yours. You grant us the permissions we need to process it to provide the service, as described in the Privacy Notice.
The Humotron name and logo, the recommendation engine, and our content are owned by Humotron Ltd or our licensors. We grant you a personal, limited, non-transferable license for your own wellness use. You may not copy, resell, scrape or reverse-engineer it.
We work to keep Humotron available and accurate, but to the fullest extent permitted by law, the service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that recommendations will produce any particular result.
Some states don't allow the exclusion of implied warranties, so parts of this may not apply to you.
Nothing here limits liability for gross negligence, willful misconduct, fraud, or anything else that cannot be limited by law. Some states don't allow certain limitations, so parts may not apply to you.
You agree to indemnify Humotron Ltd against claims arising from your misuse of the service, your breach of these terms, or your violation of any law or third-party right.
These terms are governed by the laws of England & Wales without regard to conflict-of-laws rules, and you and we submit to the courts of England & Wales — except that nothing prevents you from bringing a claim in small claims court in your home jurisdiction, or from contacting your state Attorney General or the FTC.
You can stop using Humotron and delete your data at any time from inside the app. We may suspend or end your access if you breach these terms or the Acceptable Use policy.
We may update these terms; the version applying to a purchase is the one in force when you buy. We'll revise the date above and, for material changes, take reasonable steps to notify you.
Where we mention a supplement or a dose range, that information is drawn from published sources and reviewed by a qualified nutrition professional. It remains general information, not a prescription or a personalized recommendation from a licensed provider. Supplements can interact with medication and are not suitable for everyone.
Speak to a physician or pharmacist before starting anything, especially if you are pregnant or nursing, have a medical condition, or take prescription medication.
Everything Humotron produces is general information based on consumer wearable data and context you connect. It does not diagnose, treat, cure or prevent any condition, and it does not create a provider-patient relationship.
Consumer devices can be inaccurate or incomplete, and recommendations built on that data may be too. Treat them as prompts to look into something — not as findings.
Our Deep Dives pair two sources — your recovery against local temperature, say, or against your meeting load — and show where they move together. A relationship in your data does not prove one caused the other. They're a starting point for your judgement, not a conclusion.
Tron is an AI assistant. It can be wrong, doesn't know your medical history, is not a clinician, and its answers are not medical advice.
Humotron is not for urgent or emergency use. If you think you may have a medical emergency, call 911 or go to your nearest emergency room immediately.
You book and pay through us, and we arrange a session with a lifestyle consultant we've trained and onboarded. They are not licensed healthcare providers and do not give medical or clinical nutrition advice. Before the session you choose exactly which signals they can see, and access expires shortly afterwards.
You book and pay Humotron, and we arrange for a consultant from our network to deliver the session. We are responsible to you for the service, subject to the limits in our Terms. Consultants are independent contractors, not our employees; we select, train and onboard them, and they work to the scope below.
If something in your data concerns a consultant, they will tell you to see a licensed healthcare provider. That is the right outcome, not a failure of the session.
Expert sessions are not recorded by default. We do not permit recording by either party unless explicit consent is captured from all participants at the start of the session, in accordance with applicable state laws.
Deep Scan is designed, run and reported by a partner laboratory, not by us — we're the marketplace you buy it through. We partner only with laboratories holding appropriate certification, including CLIA certification and any required state licensure. Several states regulate direct-to-consumer lab testing and may require a licensed physician to order the test; where that applies, we'll say so at purchase. Your results are added to your profile to enrich your reading, and are never used to diagnose you — discuss them with a licensed healthcare provider.
We are a platform connecting you to accredited lab partners. We do not process samples or generate results.
We partner only with laboratories holding appropriate certification, including CLIA certification and any required state licensure.
We do not currently sell our own hardware devices in the US. If and when we do, this section will describe warranty terms, return windows, and FCC/regulatory compliance specific to devices sold in the United States.
A one-time reading is a single purchase with no recurring charge. A recurring reading renews automatically every 6 months until you cancel. Purchases made through Apple or Google follow their refund policies, not ours.
A reading is a digital product generated on demand from your connected data. You're paying for the matching and reasoning only — not for any supplement, device, consultation or lab test we point you to, which is bought separately from the relevant provider.
A recurring reading runs for an initial 6-month term and automatically renews for successive 6-month terms at the then-current price, unless you cancel before the renewal date. We'll send a reminder email ahead of each renewal charge where required by law.
Because a reading is generated and delivered immediately, we don't offer refunds for a change of mind once it has been delivered. We'll always fix the problem or refund you if:
Purchases made through the App Store or Google Play are refunded under Apple's or Google's own refund policies — request those directly through their platforms.
Expert sessions may be rescheduled up to 24 hours before at no cost; see the Terms of Service for the full detail. Deep Scan kits can be cancelled for a full refund before they ship; once a sample has been collected and sent, the kit can't be returned for hygiene reasons, but we'll replace or refund a kit that arrives damaged or a sample that fails.
If something's wrong, email support@humotron.com with your order details and what happened. We aim to reply within 3 business days.
Use Humotron for yourself, lawfully, and don't attack, copy or abuse the service.
We may suspend or end your access, remove content, and where necessary report unlawful activity to the authorities.
Spotted a security issue or misuse? Tell us at security@humotron.com and we'll look into it.
| Legal entity | Humotron Ltd |
| Company number | 17494452 |
| Registered in | England & Wales |
| Registered office | 46 Emmeline Avenue, Swanscombe, United Kingdom, DA10 1EA |
| Trademark | Humotron® — UK registered trade mark no. UK00004179136 |
Humotron Ltd is a UK company; it is not separately incorporated in the United States. We serve US customers directly from the UK, as described in our Privacy Notice.
Tell us first at privacy@humotron.com or support@humotron.com and we'll do our best to resolve it. You may also contact your state Attorney General or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Nothing here waives any right you have under applicable law.